It is specified beforehand that these conditions govern the sales made by Spicy Deli SAS. These conditions apply to the exclusion of all other conditions.

1. Acceptance of conditions

Unless otherwise agreed and recorded in writing, all sales are concluded under the clauses and General Conditions of sale hereinafter expressed. By placing an order, the buyer accepts these General Conditions of Sale which take precedence over all other General Conditions, including that of the co-contracting party.

These general conditions of sale govern the contractual relations between Spicy Deli SAS and its client, both parties accepting them without reservation. These general conditions of sale will prevail over all other conditions appearing in any other document, except prior exemption, express and written.

2. Products

The products are sold new. Descriptive texts are subject to typographical errors. The photographs illustrating the products are not contractual. If errors occur, under no circumstances can Spicy Deli SAS be held liable. The contractual information is presented in French and will be the subject of a confirmation including this contractual information at the time of delivery at the latest.

The majority of products offered by Spicy Deli SAS to its customers are available in our warehouse.

3. Price

The price is expressed in euros. The one indicated on the product sheets of the website does not include transport. The price indicated in the order confirmation is the final price.

Spicy Deli SAS reserves the right to modify its prices at any time, but the products will be invoiced on the basis of the rates in effect at the time the order is placed.

4. Order

The Customer must follow a series of steps specific to each Product offered by the Seller to be able to place his order. However, the steps described below are systematic: ➢ Information on the essential characteristics of the Product; ➢ Choice of the Product, if applicable of its options and indication of the essential data of the Customer (identification, address…); ➢ Acceptance of these General Conditions of Sale. ➢ Verification of the elements of the order and, if necessary, correction of errors. ➢ Follow-up of instructions for payment, and payment of products. The automatic registration systems are considered as proof of the nature, content and date of the order. Spicy Deli SAS confirms the acceptance of its order to the customer at the email address that the latter will have communicated. The sale will not be concluded until the order is confirmed.

Spicy Deli SAS confirms the acceptance of his order to the customer at the email address provided by the latter and reserves the right to cancel or refuse any order from a customer with whom there is a dispute relating to the payment of a previous order. The information given by the buyer when ordering commits the latter: in the event of an error in the wording of the recipient's contact details, the seller cannot be held responsible for the impossibility in which it could be delivered. the product.

5. Payment

Spicy Deli SAS confirms the acceptance of its order to the customer at the email address provided by the latter and reserves the right to cancel or refuse any order from a customer with whom there is a dispute. Our invoices are payable on the due date. Protests against our invoices must reach us by registered letter within eight days of the date of the invoice.

• By credit card :

Payment is made by credit card. The order validated by the customer will only be considered effective when the concerned bank payment centers have given their agreement. In case of refusal of the said centers, the order will be automatically canceled and the customer notified by email.

Your order will be processed upon receipt.

6. Delivery


• Deadlines:

After order confirmation, Spicy Deli SAS confirms the acceptance of its order to the customer at the email address that the latter will have communicated and undertakes to do everything in its power to deliver the order as quickly as possible. Delivery will be made by La Poste or by DPD with tracking. Delivery is made by delivery to the letterbox or against signature of the product to the announced recipient, or in the event of absence to another person authorized by the customer.

For reasons of availability, an order can be delivered in several times to the customer. The customer only pays for one delivery. If the customer wishes 2 places of delivery, he places 2 orders, with the related delivery costs.

Delivery times depend on our stocks and our suppliers. Deliveries are made according to availability. The deadlines are given as an indication and as exactly as possible. Exceeding deadlines may not give rise to damages, withholding or cancellation of an order in progress. Spicy Deli SAS cannot be held responsible for the non-delivery of a product in the event of disruption, total or partial strike of postal services and means of transport and / or communication, war, riot, accident, flood, fire, natural disaster or any other case of force majeure, as well as the impossibility of being supplied.

• Transportation:

The goods always travel at the risk and peril of the recipient. In all cases, the risk of loss or deterioration of the goods is transferred to the buyer upon delivery of the goods to the carrier, even if the carrier has been paid or re-invoiced by us. Any additional travel and imposed by the absence of the buyer during a first presentation at the address and delivery date indicated by the buyer, will be invoiced in excess and payable by the buyer.

• Reception:

Always check your package on arrival: we recommend that you carefully check the packages and check their contents in the presence of the delivery person before signing the delivery slip. If you notice an anomaly, complete the delivery slip, writing down your reservations in a precise and detailed manner.

If the product (s) seem damaged, refuse the package, indicating on the postman or delivery slip the exact reason for the refusal (damaged package for example). Otherwise, have the details entered on the delivery slip and accept the package: if the product (s) are damaged despite everything, you have 48 hours to confirm the damage to us. Spicy Deli SAS undertakes to take the necessary steps with our transport partners and to send you a new product free of charge in the event of a loss due to delivery. Any complaint made afterwards will be systematically rejected and we will be unable to exchange or refund the product to you.

If a parcel is not received within the time limits indicated, an investigation is carried out with the carrier and may take several days (eg 21 days at the Post Office). During this period, no refund or return can be made.

Proof of claims is the responsibility of the purchaser. Complaints do not suspend the payability of amounts due. It will be up to the buyer to provide any justification as to the reality of the defects or anomalies.

The packaging is not taken back by the carrier.

• Product ownership:

The goods remain the property of Spicy Deli SAS until full payment of their price (Law 12.05.80): it is expressly agreed that the seller retains full and exclusive ownership of the goods sold until full payment of its price. .

• Taxes:

For deliveries outside mainland France, the customer agrees to pay all taxes due on the importation of products, customs duty, value added tax, and all other taxes due under the laws of the receiving country. of the order. We advise you to inquire about these aspects with your local authorities.

7. Withdrawal / Returns

By virtue of article L121-20 of the Consumer Code, the customer has a period of fourteen clear days from the delivery of his order to return products to Spicy Deli SAS for exchange or reimbursement of the sums paid. by the customer, free of charge, with the exception of return costs payable by the customer. The refund will be made as soon as possible and at the latest within 30 days of the date of withdrawal.

In case of exchange or refund, return the item (s) new (s) in their original packaging (s), undamaged, accompanied by any accessories. at the address :

Spicy Deli SAS - A Cabana - Les Hauts de Tieste - 32160 Tieste Uragnoux

Any product opened in its airtight packaging (cap, cellophane, etc.), used, damaged or incomplete cannot be returned. Any product that has been damaged, or whose original packaging has been damaged in conditions beyond its simple opening will not be returned or refunded.

This right of withdrawal only applies to distance selling by order placed via the website.

8. Guarantee and responsibilities

The products offered comply with current French legislation. Spicy Deli SAS cannot be held responsible for non-compliance with the regulatory and legislative provisions in force in the receiving country: it is your responsibility to check, with the local authorities, the possibilities of importing or using the products or services. that you plan to order.

In the event of return of goods, the shipping and packaging costs are the responsibility of the sender.

In any event, the customer benefits from the legal guarantee of eviction and hidden defects (Article 1625 and following of the Civil Code). Provided that the buyer provides proof of the hidden defect, the seller must legally repair all the consequences (Article 1641 and following of the Civil Code). If the buyer goes to court, he must do so within a "short time" of discovery of the hidden defect (article 1648 of the civil code).

We cannot be held responsible for any breach of our obligations under these general conditions of sale due to facts beyond our control and / or resulting from a case of force majeure recognized as such by the French Courts and Tribunals. .

9. Have

Refunds are made by check or credit card / Paypal refund (in the name appearing on the invoice). The amount to be refunded may constitute a credit or an exchange with an equivalent product with our agreement. Contact us for details.

10. Disputes

This contract is subject to French law. Spicy Deli SAS cannot be held responsible for any damage of any kind, whether material, immaterial or bodily, which could result from a malfunction or misuse of the products sold. It is the same for any modifications of the products resulting from the suppliers. The responsibility of Spicy Deli SAS will, in any event, be limited to the amount of the order and cannot be blamed for simple errors or omissions which may have remained, despite all the precautions taken in the presentation of the products. In the event of difficulties in the application of this contract, the buyer has the possibility, before any legal action, to seek an amicable solution in particular with the help of a professional association of the branch, of a consumer association. or any other advice of his choice. Complaints or disputes will always be received with attentive benevolence, good faith being always presumed in those who take the trouble to explain their situations. In the event of a dispute, the customer will first contact the company for an amicable solution. Otherwise, the Commercial Court of Auch (32000) has sole jurisdiction, whatever the place of delivery and the method of payment accepted.

11. Legal information

The provision of personal information collected for the purposes of distance selling is mandatory, this information being essential for the processing and delivery of orders and the preparation of invoices. Failure to provide information results in the non-validation of the order.

The customer has (article 34 of the law of January 6, 1978) a right to access, modify, rectify and delete data concerning him, which he can exercise with Spicy Deli SAS. In addition Spicy Deli SAS undertakes not to communicate, free of charge or with consideration, the contact details of its customers to a third party.

12. Website

The site is the property of Spicy Deli SAS in its entirety, as well as all the rights relating thereto. Any reproduction, in whole or in part, is systematically subject to the authorization of the owners, including hypertext type links to the site.

All elements are and remain the intellectual property of Spicy Deli SAS. All the content of this site, including, without limitation, graphics, images, texts, videos, animations, sounds, logos, gifs and icons as well as their formatting are the exclusive property of Spicy Deli SAS, at with the exception of brands, logos or content belonging to other partner companies or authors.

No one is authorized to reproduce, use, redistribute or use for any purpose whatsoever, even partially, elements of the site, whether software, visual or audio:

Any reproduction, distribution, modification, adaptation, retransmission or publication, even partial, of these various elements is strictly prohibited without the written consent of Spicy Deli SAS. This representation or reproduction, by any means whatsoever, is illegal and constitutes an infringement punishable by articles L.3335-2 and following of the Code of intellectual property. Failure to comply with this prohibition constitutes an infringement which may engage the civil and criminal liability of the infringer. In addition, the owners of the copied Content could take legal action against you.

Any simple or hypertext link is strictly prohibited without a written and express agreement from Spicy Deli SAS. The hypertext links set up within the framework of this website to other resources on the Internet can not engage the responsibility of Spicy Deli SAS.

All downloaded content is done at the user's own risk and under his sole responsibility. Consequently, Spicy Deli SAS cannot be held responsible for any damage to the user's computer or any loss of data resulting from the download.

Pictures are not contractual.

Spicy Deli SAS